We are located in Nairobi Pramukh Plaza, Third Floor, Shop No. 3 at Junction of munyu road and sheikh karume, Nairobi CBD
Yes, you will receive the exact product shown in the pictures. We make sure all our photos are taken of the actual item and accurately represent the color, size, and details. However, please note that slight variations may occur due to lighting, screen settings, or natural differences in materials (especially with handmade or natural products). If you have any specific concerns, feel free to reach out — we’re happy to help!
Shipping:
We process and ship orders within [1–3 business days]. Delivery times vary based on your location and shipping method selected at checkout. You’ll receive a tracking number as soon as your order ships. We also offer international shipping to many countries.
Returns:
We want you to love your purchase! If you’re not completely satisfied, you can return your item within [30 days] of receiving it. Items must be unused, in original condition, and with all packaging. To start a return, just contact our support team and we’ll guide you through the process.
Please note:
Sale items and personalized products may not be eligible for return.
Return shipping costs may apply unless the item arrived damaged or incorrect.
Returns:
We want you to love your purchase! If you’re not completely satisfied, you can return your item within [30 days] of receiving it. Items must be unused, in original condition, and with all packaging. To start a return, just contact our support team and we’ll guide you through the process
Yes, we do! You're welcome to visit our physical store at [Pramukh Plaza, Third Floor, Shop No. 3 at Junction of munyu road and sheikh karume, Nairobi CBD]. We’d love to help you browse our products in person, try things out, and get personalized assistance. Our opening hours are [insert days/times]. Hope to see you soon!
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